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ViviP's avatar
ViviP
New member | Level 2
2 years ago

Dropbox data stolen and deleted

I received emails from unknown people, the content of the email as per below.

 

< I would like to warn you that if your response regarding your dropbox does not arrive at [removed per the Community's Guidelines] within 2days, we will be forced to delete all your data. Here are a few photos to make sure we have all your information>  ... and my data photo attached 

 

I couldnt log in to my account, then i reset my password and re login, my profile picture has been changed and my files has gone. 

 

All my data has been deleted, i have been using dropbox for years, and i have never encountered to this issues. I have contacted the support, asked me to check on my shared folder and event page. So i have checked on the event page, and i saw few of my folder has been shared but in the shared folder theres nothing. In the event page, there isnt any deleted files...... And i dont know where all my files gone!!!!! 

 

Please help to recover all my files, as i have very important documents there. T.T

Delete
restore

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  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi there ViviP - sorry to hear about this.

     

    If you've ensured that you're logged into the correct account, there  should be a sign of your missing files in the deleted files page or the events page.

     

    Do you happen to have another Dropbox account perhaps, associated with a different email address of yours? 

     

    As for the email you received, does it come from an official Dropbox domain?

     

    Let us know more and we'll take it from there. 

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