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emjay2's avatar
emjay2
Explorer | Level 4
3 years ago

Dropbox deleted all my local files and won't let me re-download them

I migrated to a new Mac today, and moved all my files over from the old machine. I have all my files in the Dropbox folder. When I resented Dropbox, I ticked all the folders to sync, and assumed it w...
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Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for the ticket IDs emjay2 - much appreciated.

 

I can see that your ticket with ID 21798501 is already escalated to our experts for further review.

 

I've passed your comments on and they should be getting back to you soon, but please let us know if you have anything else to add in the meantime.

emjay2's avatar
emjay2
Explorer | Level 4
3 years ago

Does Dropbox work on Mac Ventura? Since I turned my computer on today it's just stuck on "Syncing..." even though it has nothing to sync and I have unticked all of the folders in "Selective sync" and the Dropbox folder on this computer is empty.

 

When I uninstall the Dropbox app, the "Dropbox" location stays and cannot be removed.

 

So far since getting the new Mac - Dropbox has:

 

1. Deleted all the files I migrated

2. Not downloaded or only partially downloaded folders when I have ticked them

3. When I have unticked them all it removed all the files and folders but is stuck on "Syncing"

4. When I try to uninstall Dropbox (following the instructions on Dropbox for how to uninstall) it leaves the dropbox folder

5. When I reinstall Dropbox all the settings are the same - e.g. if I have paused syncing for half an hour, it still knows its paused for half an hour so it hasn't even been properly uninstalled

 

I'm paying a premium for Dropbox because I thought it was reliable, and now I am seriously concerned about wether it will even function on my new Mac. And I'll be unable to start using my new Mac because I can't sync my files, whichever way I try.

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