Forum Discussion

emjay2's avatar
emjay2
Explorer | Level 4
3 years ago

Dropbox deleted all my local files and won't let me re-download them

I migrated to a new Mac today, and moved all my files over from the old machine. I have all my files in the Dropbox folder. When I resented Dropbox, I ticked all the folders to sync, and assumed it w...
desktop
Dropbox Plus
Mac
sync
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for the ticket IDs emjay2 - much appreciated.

 

I can see that your ticket with ID 21798501 is already escalated to our experts for further review.

 

I've passed your comments on and they should be getting back to you soon, but please let us know if you have anything else to add in the meantime.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for your feedback here, emjay2.

 

Since your case was sent to our experts, you can definitely discuss all of this with them, so they can assist you in resolving these issues.

 

If you have any other questions, just let us know.

  • emjay2's avatar
    emjay2
    Explorer | Level 4
    3 years ago

    Just to update this post - the expert support was to "Log out and log back in", and they closed the ticket.

     

    I gave up after that (since I had already tried log out and log back in plus many other things but they clearly hadn't read the ticket). I've moved to another provider, and have had no issues since removing Dropbox. 

     

    Since I paid for the year with Dropbox, I am requesting a partial refund which I think is only fair as I had over 8 months left at the time of the issue(s) and Dropbox was unusable for me on my new Mac and were not able to provide support to resolve the issue(s) I was experiencing.

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hey emjay2, sorry to hear about that! 

       

      I was able to locate your new ticket on our system about your refund request. I've passed your comments to the agent working on your case, and they'll be with you shortly. 

       

      If you need anything else, we'll be one post away! 

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