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Ylona's avatar
Ylona
New member | Level 2
7 years ago
Solved

Dropbox duplicates files from Dropbox on Mac during syncing to Dropbox online

Hi Dropbox helpers, It is almost weekend but I still need some help with this syncing duplicating problem on my Mac. I already read through all the open topics and checked Apple doubles etc but I th...
Delete
desktop
FAQ
sync
  • Ylona's avatar
    Ylona
    7 years ago

    Thanks Rich,

    It wasn't the dot files but I did have to just unlink my Dropbox and set it up again and then it worked fine. Somehow it went wrong even after trying to sync only 1 map or only keep them online and I can't figure out why, cause now it's all good after setting it up again.

    Anyway thanks for the help! Also to you Jane. 

     

Ylona's avatar
Ylona
New member | Level 2
7 years ago

Hi Jane,

Thanks for helping me out so fast!

Yes I added the Dropbox folders on my Mac first that my boss shared with me so they were already in my Finder menu. Then I added Dropbox to my topbar and synced with online. So maybe I did it the wrong way around? It uploads the files from my Macbook to online with exactly the same name and extension. But those files are already in the online team Dropbox. So somehow it thinks the files on my Mac are new ones. 

Think that is the best way I can explain and it feels there should be a simple solution for it that I probably just did wrong haha I just can't figure out how or what.  

 

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
7 years ago
I appreciate your speedy reply here & please accept my apologies for the slight delay in getting back touch with you here Ylona! As I’d like to have a closer look on how the duplication has manifested itself on your end, let me dig a bit deeper & have a closer look on your filestructure through our Official Support channel having all our tools available. 
 
I’ve made sure to reach out to you directly via email, so please check your inbox for my message whenever you find some time. I’m looking forward to hearing back from you, in order to determine the best next steps together! 
  • user00's avatar
    user00
    New member | Level 2
    7 years ago

    Was there ever an answer to this issue on how to resolve?

    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      7 years ago

      More than likely the files in question were the dot underscore ( ._ or AppleDouble) files that OS X or macOS create on non-native drive partitions. It's not an issue to be resolved because everything is working as it should. The files are created by the operating system, Dropbox sees them and syncs them as it's supposed to. The dot underscore files are just not visible on a Mac, while they are on any other file system (Dropbox, Windows, etc.).

      The only true solution is to ensure that the Dropbox folder on a Mac isn't stored on a non-native hard drive partition. That's when these files are created.

      • Ylona's avatar
        Ylona
        New member | Level 2
        7 years ago

        Thanks Rich,

        It wasn't the dot files but I did have to just unlink my Dropbox and set it up again and then it worked fine. Somehow it went wrong even after trying to sync only 1 map or only keep them online and I can't figure out why, cause now it's all good after setting it up again.

        Anyway thanks for the help! Also to you Jane. 

         

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