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richcb's avatar
richcb
Explorer | Level 3
6 years ago
Solved

Dropbox files WILL NOT DELETE! Have no option to Delete!

I have cleared out all data from my DropBox due to failed functions.    There remain TWO FILE backups in Dropbox that have no function option connected to them.  They will not open!  There is no wa...
Delete
restore
  • Jay's avatar
    Jay
    6 years ago

    If that's the case, then most likely they've been deleted, which is why there's no way to access them.

     

    As these are in the recent files section, they will be removed as they get pushed off the list when new files are uploaded/edited or accessed.

Mark's avatar
Mark
Icon for Super User II rankSuper User II
6 years ago

Any chance of a screengrab with any personal info blocked out?

richcb's avatar
richcb
Explorer | Level 3
6 years ago

I was able to re-establish the uploading of new backups, but the two that should be deleted are still there.

Note from above the APPS folder everything has the (...) menu.  The two below it DO NOT and I have found no way to delete them.

 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    Hi richcb, thanks for messaging today!

     

    Are you able to navigate to the files directly in your Dropbox account, from the Files tab on the left, to then view the options to delete the files from there?

     

    Keep me posted!

    • richcb's avatar
      richcb
      Explorer | Level 3
      6 years ago

      NO.  The two at the bottom that DO NOT have the (...), don't do anything.  They should be deleted, but they won't go away.

       

      The other ones above (newer files) that DO have the (...) can all be manipulated.  They are real files.

       

       

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        6 years ago

        Regarding the files are you able to navigate to them in your file structure as per the previous message?

         

        If you try opening them, do the files open up and preview on the site?

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