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KLM3's avatar
KLM3
New member | Level 2
4 years ago
Solved

Dropbox is full and I can't delete files to free up space

My dropbox is full. I want to go into my account and empty out some files, but my only allowed option is to upgrade to a paid account. How can I access my files and delete some items so the space is ...
Delete
Storage space
  • Rich's avatar
    Rich
    4 years ago
    KLM3 wrote:

    My dropbox is full. I want to go into my account and empty out some files, but my only allowed option is to upgrade to a paid account.

    Dropbox doesn't prevent access to your account when it's full. It just prevents you from syncing and adding new content until you're back below quota.

     

    If you're signing in to the website and you're being presented with an option to upgrade, it's likely just a window that you can close and continue to your account. If not, take a screenshot and post it here, being sure to mask any private information.

Rich's avatar
Rich
Icon for Super User II rankSuper User II
4 years ago
KLM3 wrote:

My dropbox is full. I want to go into my account and empty out some files, but my only allowed option is to upgrade to a paid account.

Dropbox doesn't prevent access to your account when it's full. It just prevents you from syncing and adding new content until you're back below quota.

 

If you're signing in to the website and you're being presented with an option to upgrade, it's likely just a window that you can close and continue to your account. If not, take a screenshot and post it here, being sure to mask any private information.

  • KLM3's avatar
    KLM3
    New member | Level 2
    4 years ago

    Perfect. Thanks!

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