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Forum Discussion

gswave's avatar
gswave
Explorer | Level 4
7 years ago

Dropbox keeps crashing and restarting itself in an infinite crash loop

Since yesterday, Dropbox is stuck in a crash/restart loop, I'm on Mac OS Mojave. I tried: Installed the last stable version and still in the crash loop. Installed the last beta version and still in t...
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mkoebel's avatar
mkoebel
New member | Level 2
7 years ago

Hey Lusil,

I am having the same issues as gswave that only started to happen yesterday (Aug 27th). Dropbox is continually restarting no matter what I have tried. There is no error message. The app will disappear from the top menu bar and after a few seconds show up with a 'Starting' status. I have tried going through the settings to see if anything has changed, but even while going through settings the whole app will disappear and restart the cycle. 

I don't have any symlinks set-up and nothing has changed in terms of my overall usage. I have dropbox set up on multiple computers and this is only happening on one computer so far. 

Checked the firewalls and nothing appears to be blocked.

Any advice would be appreciated! 

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
7 years ago

Hi there mkoebel, 

Thanks for the initial troubleshooting steps, awesome work!

Could you also let me know if you've tried disabling any security app or your antivirus, since they may be blocking the desktop app from starting up? 

Let me know what you find!

  • atomical's avatar
    atomical
    New member | Level 2
    7 years ago

    I started to experience this problem last night. I removed symlinks but it's still happening.

    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      7 years ago

      Hey atomical, sorry to hear that you're also experiencing this behavior, and thanks for checking for symlinks - that definitely helps with our investigation. 

      Could you also let me know if you've tried temporarily disabling your security program or antivirus which could be hindering the app from running? Additionally, have you ensured that your firewall is configured to run with the desktop app?

      Don't hesitate to let me know any additional info and I'll make sure to get back to you as soon as possible. Thanks!

      • chiaochun's avatar
        chiaochun
        Explorer | Level 3
        7 years ago

        I started to experience this problem 2 days ago. first i thought it was because of not enough space, but after free alot hardrive,dropbox still crashing and restarting by itself. I removed symlinks but it's still happening. 

         

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