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SGilbert's avatar
SGilbert
Explorer | Level 4
2 years ago

fileproviderctl crash on Mac OS

I just installed OS 13.6 and Dropbox 183.4.7058

One or both is crashing ever few minutes!  Anyone else?  Cure?

Sorry for multiple posts---No indication it was posted--keeps asking me for Labels! 😞

 

  • Hi SGilbert, thanks for bringing this to our attention.

     

    Could you try reinstalling the app, without uninstalling it first, by clicking this link?

     

    Keep me updated with any progress!

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    Hi SGilbert, thanks for bringing this to our attention.

     

    Could you try reinstalling the app, without uninstalling it first, by clicking this link?

     

    Keep me updated with any progress!

    • SGilbert's avatar
      SGilbert
      Explorer | Level 4

      Jay,

      That seems to have done it.  So you had me revert from Dropbox 183.4.7058 to Dropbox 182.4.6427.

      Thank you tremendously!  It was driving me nuts!!

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff

        No worries, glad to have helped out. Enjoy your weekend!

    • mossappeal's avatar
      mossappeal
      Explorer | Level 3

      Is this a "special link" or can I use it as well. Seems to me this is an issue not only with me, but others as well. 

  • mossappeal's avatar
    mossappeal
    Explorer | Level 3

    Yes. I have sent numerous requests to Dropbox about this as well. No solid answer. I spoke to Apple support. Their guess is that since I have plenty of room on my hard drive now that there must be something in the update or application. They suggested I ask if it makes sense to delete and REINSTALL. However, I'm anxious about that as I don't want to lose all my file settings, etc. It would, again, be incredibly helpful if there were real time help. I continue to get crash notices from Dropbox every couple of hours. Hate to have to leave you after all these years....