Hi I was using Dropbox Beta with the new cloud storage location in Ventura. I had both personal and business account on the desktop app. Things were working mostly ok, but I was having some issues with syncing, so I thought I should try leaving the beta. that's when all the problems started. After I left the beta, I could no longer add a second account to the desktop app. I tried adding the Personal account then adding the Business acount. I tried adding the Business account, then adding the Personal account. When I add the second account, Dropbox crashes and it doesn't login. So I went back to the beta to see if that made a difference and it hasn't. So now I'm stuck with only my Business account in the beta Is there anyway to fully reset Dropbox on the computer to fix this? thanks Paul

all sorted. turns out i had been downloading the beta. needed to untick the Early Access

Desktop app on Mac crashes when trying to link a second account

27 Replies

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PLPL
Helpful | Level 6
2 years ago
I unlinked my personal account and relinked it on the web, but it didn't help
Hannah
Dropbox Community Moderator
2 years ago
Thanks for bringing this to our attention, PLPL.

Can you hover over your Dropbox icon and let me know the current sync status and version of the app?

Are you getting some kind of error message when the app crashes?

Let me know and we'll go from there.
PLPL
Helpful | Level 6
2 years ago
Up to date
197.3.7490

No error message.
It creates Dropbox-Personal, then crashes and restarts. when it restarts the personal account is still logged out and it deletes the Dropbox-Personal folder

MacOS 13.6.6
Macbook Pro 14" 2023 - Apple M2 Max
Hannah
Dropbox Community Moderator
2 years ago
Thanks for the update, PLPL.

If you haven't already can you restart the computer, to see if that helps?

If not, please also quit the Dropbox app and relaunch it from your applications folder.
PLPL
Helpful | Level 6
2 years ago
- restarted
- tried to add personal account
- dropbox crashed and restarted
- closed dropbox
- opened dropbox from applications
- tried to add personal account
- dropbox crashed and restarted
PLPL
Helpful | Level 6
2 years ago
all sorted. turns out i had been downloading the beta. needed to untick the Early Access
Walter
Dropbox Community Moderator
2 years ago
We're glad to hear it's sorted and thanks for keeping us in the loop too PLPL

See you around the Community and have a lovely week ahead!
stephenneal
New member | Level 2
2 years ago
I'm having the same problem. I am unticked from Early Access. I have restarted my Mac. I have restarted Dropbox and opened from Applications folder. Every time I try to link my 2nd account it creates the folder, then crashes and deletes it. I'm on a new MacBook Air M3.

I even uninstalled / deleted Dropbox completely and redownloaded it and still having the same issue.
Nancy
Dropbox Community Moderator
2 years ago
Sorry to hear about this, stephenneal. Can you share with me the app version of your Dropbox app?
drummersteve
New member | Level 2
2 years ago
I am having the same issue - My personal account has been added, no problem. All synced and saying all files are up to date.

Now trying to add work dropbox (as I had it just a few days ago before my hard drive failed). I log in as per the various prompts, asks me to choose a folder where to locate the dropbox. All seems good, but then the desktop app quits, and then restarts, and wants me to go through the process again.

The folder gets created in the specified location, but it just crashes before anything begins syncing.

Running on macOS Big Sur 11.7.2. Tried re-installing the app, quitting/restarting, restarting computer etc. Nothing helps.

PS running desktop app version v197.4.7571