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Forum Discussion

PLPL's avatar
PLPL
Helpful | Level 6
2 years ago
Solved

Desktop app on Mac crashes when trying to link a second account

Hi I was using Dropbox Beta with the new cloud storage location in Ventura. I had both personal and business account on the desktop app. Things were working mostly ok, but I was having some issues ...
Account Settings
desktop
Mac
Multiple Accounts
  • PLPL's avatar
    PLPL
    2 years ago

    all sorted. turns out i had been downloading the beta. needed to untick the Early Access

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

We're glad to hear it's sorted and thanks for keeping us in the loop too PLPL 

 

See you around the Community and have a lovely week ahead! 

stephenneal's avatar
stephenneal
New member | Level 2
2 years ago

I'm having the same problem.  I am unticked from Early Access.  I have restarted my Mac.  I have restarted Dropbox and opened from Applications folder.  Every time I try to link my 2nd account it creates the folder, then crashes and deletes it.  I'm on a new MacBook Air M3.  

 

I even uninstalled / deleted Dropbox completely and redownloaded it and still having the same issue. 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Sorry to hear about this, stephenneal. Can you share with me the app version of your Dropbox app?

  • drummersteve's avatar
    drummersteve
    New member | Level 2
    2 years ago

    I am having the same issue - My personal account has been added, no problem. All synced and saying all files are up to date.

     

    Now trying to add work dropbox (as I had it just a few days ago before my hard drive failed). I log in as per the various prompts, asks me to choose a folder where to locate the dropbox. All seems good, but then the desktop app quits, and then restarts, and wants me to go through the process again.

     

    The folder gets created in the specified location, but it just crashes before anything begins syncing.

     

    Running on macOS Big Sur 11.7.2. Tried re-installing the app, quitting/restarting, restarting computer etc. Nothing helps.

     

    PS running desktop app version v197.4.7571

  • stephenneal's avatar
    stephenneal
    New member | Level 2
    2 years ago

    v197.4.7571

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for sending over your app version, stephenneal! You also mentioned previously you’ve already reinstalled the Dropbox app; did you perform an advanced reinstall as well, or just the basic one?

  • stephenneal's avatar
    stephenneal
    New member | Level 2
    2 years ago

    I did not do the advanced reinstall that requires you to go into terminal.  

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Can you please give that a go as well, and let me know if it helps at all?

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