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PLPL's avatar
PLPL
Helpful | Level 6
2 years ago
Solved

Desktop app on Mac crashes when trying to link a second account

Hi I was using Dropbox Beta with the new cloud storage location in Ventura. I had both personal and business account on the desktop app. Things were working mostly ok, but I was having some issues ...
Account Settings
desktop
Mac
Multiple Accounts
  • PLPL's avatar
    PLPL
    2 years ago

    all sorted. turns out i had been downloading the beta. needed to untick the Early Access

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Sorry to hear about this, stephenneal. Can you share with me the app version of your Dropbox app?

drummersteve's avatar
drummersteve
New member | Level 2
2 years ago

I am having the same issue - My personal account has been added, no problem. All synced and saying all files are up to date.

 

Now trying to add work dropbox (as I had it just a few days ago before my hard drive failed). I log in as per the various prompts, asks me to choose a folder where to locate the dropbox. All seems good, but then the desktop app quits, and then restarts, and wants me to go through the process again.

 

The folder gets created in the specified location, but it just crashes before anything begins syncing.

 

Running on macOS Big Sur 11.7.2. Tried re-installing the app, quitting/restarting, restarting computer etc. Nothing helps.

 

PS running desktop app version v197.4.7571

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