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Forum Discussion

PLPL's avatar
PLPL
Helpful | Level 6
2 years ago
Solved

Desktop app on Mac crashes when trying to link a second account

Hi I was using Dropbox Beta with the new cloud storage location in Ventura. I had both personal and business account on the desktop app. Things were working mostly ok, but I was having some issues ...
Account Settings
desktop
Mac
Multiple Accounts
  • PLPL's avatar
    PLPL
    2 years ago

    all sorted. turns out i had been downloading the beta. needed to untick the Early Access

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for the update, PLPL.

 

If you haven't already can you restart the computer, to see if that helps?

 

If not, please also quit the Dropbox app and relaunch it from your applications folder.

PLPL's avatar
PLPL
Helpful | Level 6
2 years ago

- restarted

- tried to add personal account

- dropbox crashed and restarted

- closed dropbox

- opened dropbox from applications

- tried to add personal account

- dropbox crashed and restarted

  • PLPL's avatar
    PLPL
    Helpful | Level 6
    2 years ago

    all sorted. turns out i had been downloading the beta. needed to untick the Early Access

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      We're glad to hear it's sorted and thanks for keeping us in the loop too PLPL 

       

      See you around the Community and have a lovely week ahead! 

      • stephenneal's avatar
        stephenneal
        New member | Level 2
        2 years ago

        I'm having the same problem.  I am unticked from Early Access.  I have restarted my Mac.  I have restarted Dropbox and opened from Applications folder.  Every time I try to link my 2nd account it creates the folder, then crashes and deletes it.  I'm on a new MacBook Air M3.  

         

        I even uninstalled / deleted Dropbox completely and redownloaded it and still having the same issue. 

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