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Forum Discussion
Dropbox no longer overwriting files
A few days ago, Dropbox stopped overwriting files when I edit and re-save them. Now, every time I edit one of my files on iPad and save to Dropbox, it creates a new file ending in (1). It used to simply update the file. I've tried re-installing dropbox and Illustrator (the app I'm saving from), but it hasn't worked. I've also tried saving from Procreate and the same issue occurs. Is there something else I can try? Thanks!
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- Nancy
Dropbox Community Moderator
Hi everyone, I hope you’re all doing great!
Are any of you still facing the same issue, by any chance?
If so, please let me know so that we can open a ticket for you.
Nancy, sorry to be a jerk, but you all have known about this reintroduced problem for over 4 months, and have not fixed it yet. We have been asked to provide reproductive steps, and we have. Some on this thread have spent extensive amounts of *wasted* time working with your team. You all have had everything thing you needed to fix this problem for a long time now, except, apparently, the will to do so. How will opening another ticket be any different? The impression, quite clearly, is that you all have no interest or intent in fixing this.
Yes. I'm still having the same issue. Additionally, Dropbox is changing the file names to all lower case and removing upper case letters. It's very irritating and I'm thinking about switching over to iCloud. One other issue is that Dropbox seems to stall quite frequently when I try to attach a file in Mac Mail. I have to quit Mac Mail and wait for a few minutes. I then relaunch it and it seems to work. Very irritating.
- YES WE ARE STILL EXPERIENCING THIS ISSUE.
- Of course we're still having this issue. Does anyone from Dropbox have any intention of trying to fix it, or even acknowledging the problem? It's been months.
- Yes, I also have this problem on my iphoneXr since ios15, but not on my ipad air2 despite it being on ios15 too. Very annoying on the phone. I save Gdrive documents regularly to my dropbox, so the replace option is a godsend when it works… please, fix this!
This is *extremely* annoying. A hassle every time I upload a file.
Such indifference toward users - perhaps it is time to move in from Dropbox.
- I would strongly recommend moving to another service if you can. Dropbox has no intention of trying to resolve the issue, and they treat their users with contempt.
- This thread started in May and STILL no legitimate response to the simple question ‘why are we unable to overwrite files anymore?’ That’s the core of this thread and all we get back is to open tickets and for US to do troubleshooting. Why not give us a rational reason for this change and whether it will be reversed/fixed in the foreseeable future. That’s all we wanna know.
FINALLY!
Today I uploaded my spreadsheet to Dropbox and to my surprise it asked me if I wanted to replace the existing file with the same name.
Why did this take so long for Dropbox to fix? I don’t know & I don’t care, it’s fixed now. Dear Dropbox, Please don’t break this again!
Thank you
