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RobLatour's avatar
RobLatour
Helpful | Level 6
5 years ago
Solved

Dropbox not syncing - as of about 2 days ago

My dropbox folder on my Windows 10 (v20H2) PC has stopped syncing.   I think perhaps it was because I ran an automated upgrade to the Dropbox software yesterday and perhaps something went wrong - b...
Delete
desktop
sync
  • RobLatour's avatar
    RobLatour
    5 years ago

    It seems to be back working again.  But only after I disconnected my IFTTT applet and then connected that same IFTTT applet again.

petera2's avatar
petera2
Explorer | Level 3
5 years ago

Did a restart and a full shutdown. Dropbox sync is still stuck.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Thanks for the quick follow up petera2; much appreciated!

If it's stuck at the exact same number of files for an unusually large amount of time (this could depend on the size of your Dropbox folder), can you try fixing your hardlinks and permissions as outlined here?

Keep us in the loop!
  • petera2's avatar
    petera2
    Explorer | Level 3
    5 years ago

    Did a fix of hard links and permissions. Still not syncing. After I applied the fix, it said syncing 268 files. Did a system restart and it back stuck syncing the same 16files.

    • petera2's avatar
      petera2
      Explorer | Level 3
      5 years ago

      Still trying to get files to sync. I notice when I check the Sync Queue it says "Checking for Updates" and never comes back with a list of files in the sync queue. The bar at the bottom says "Syncing 16 files". I would expect them to be listed. When I browse through my Dropbox folder, I can only find 3 files that are not synced. Rebooting the PC (Win 10), fixing hard links and permissions, quitting and restarting Dropbox are of no help. I'm on Dropbox v114.4.426.

      • petera2's avatar
        petera2
        Explorer | Level 3
        5 years ago

        I tried updating to Beta build 115.3.593. the only change is that the history now shows when checking the sync queue. 

         

        Dropbox is communicating since I can add files from another PC on the account and they show up fine. I just cannot add new files or update files from this PC. Very frustrating.

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