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RobLatour
5 years agoHelpful | Level 6
Dropbox not syncing - as of about 2 days ago
My dropbox folder on my Windows 10 (v20H2) PC has stopped syncing.
I think perhaps it was because I ran an automated upgrade to the Dropbox software yesterday and perhaps something went wrong - but I am not sure about that.
Regardless, here what I have tried to get it working again, and my current situation:
I tried all the steps here: https://help.dropbox.com/installs-integrations/sync-uploads/files-update-issues
Also, I completely uninstalled Dropbox from my machine and installed it again. I am signed on correctly and can see all my other dropbox files/folders just fine; they all have a green circle with a checkmark in them; they are also all present as expected.
I reviewed some past community posts, one suggested the use of a tool called ISS Crypto, which I installed and ran, followed by a reboot - but still no love.
What is not happening, but had worked for months and months, is I am creating a Dropbox file thru the use of a service called IFTTT and once that file is created and synced to my PC, a program running on my PC opens it up, processes it, and deletes it.
However, now, while the file is getting created by IFTTT it is not being synced to my PC as it had in the past.
Originally, I thought that the problem might have been with IFTTT, but it is not (see notes below).
Having that said, if I sign on to dropbox.com and navigate to the folder that I expect the file to be created in, and then trigger IFTTT to create the file, I see it being created via the web interface (following a refresh my browser (chrome)) and in that case it is then immediately synced to my computer as it should be.
I checked my syncing options and they seem correct. Some of the documentation said I could disable selective sync but I don't see that option as one which exists now. Regardless, the folder and subfolder in which the file is being created are both 'checked' to be synced - and as I mentioned, when I am signed onto the dropbox.com site and refresh my browser it all works fine. It just does not work without me doing that.
I've spent several hours today trying to work this out, but am at a loss and am now reaching out for support. Any help would be very much appreciated.
Thank you
It seems to be back working again. But only after I disconnected my IFTTT applet and then connected that same IFTTT applet again.
39 Replies
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- lc544 years agoHelpful | Level 6
I recently uninstalled then reinstalled Dropbox. Now I'm backing some things up. Last time I looked, though, the Dropbox folder on my PC does not contain what is in Dropbox on-line. Once the backup is complete, I'll attempt to sync (again)! I'll let you know if I have any luck.
Thanks for replying.
- Jay4 years ago
Dropbox Community Moderator
Hi lc54, keep us updated with any details!
- lc544 years agoHelpful | Level 6
A little background:
I have a PC that I use for most things, and I also have a Mac that I use mostly for recording music. I also have an iPad.
When I record and mix a song on the Mac, I save it to Dropbox. That works fine. When I perform, I access all my set-lists and things using my iPad, and everything I see comes from the files and folders on the Web.
When I'm working on my PC, I can see Dropbox files, but they seem to reside on my computer, and they don't get updated with what is in the on-line version. Are they supposed to? So, in order to see everything I want, I have to go on-line. Is there any way to make it so the files on my PC reflect what is in Dropbox online? Let me know if I'm misunderstanding the way this is all supposed to work!
- Jay4 years ago
Dropbox Community Moderator
Since you're using Mac and Windows devices, certain characters on Mac cannot be used in filenames since Windows itself won't recognize or sync them.
Could you check that none of the files have any of these incompatible characters?
- maher19823 years ago
Super User
I have a Basic membership with 2 PC & phone signed in to Dropbox. If I change any file on the PC, those changes are not showing up on the other two devices.
Dropbox marked green signal not appearing on files
Dropbox icon not appearing on windows from down
- Mark3 years ago
Super User II
Hi maher1982
Thanks for the images, they really help.
Based on the second one Dropbox isn't running - the icon is missing.
Restart Dropbox on your machine and all should be good 🙂
- maher19823 years ago
Super User
i restarted the PC & its working again now, thanks
- maher19823 years ago
Super User
Hello. how I can restart the dropbox on my PC? problem appeared again today & dropbox icon is missing again , i restarted PC with no result
- Hannah3 years ago
Dropbox Community Moderator
Hey maher1982, if the Dropbox icon is missing from your system tray, the Dropbox application won't be running at the moment.
Can you simply reinstall the app (without uninstalling) through this link, to see if that helps?
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