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Forum Discussion

Greg M. J.'s avatar
Greg M. J.
Explorer | Level 4
2 months ago

Dropbox search is broken and it doesn't show the correct results.

I have uploaded a folder directly of files, where (public domain) books are organized in folders by author, and then as files for each book. I had evidence that a certain quote existed in the folde...
Folders
Organize
Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 months ago
Greg M. J. wrote:

I have screen-grab proof of all of the above, if it helps to see. 

I realise I could be really clutching at straws here, but, are you a paid user as that impacts search ability? 

In regards to the above I'd suggest logging a ticket with support via http://www.dropbox.com/support and adding the links to the files AND the screenshots as well so Dropbox see it.

SirRoke's avatar
SirRoke
Explorer | Level 3
2 months ago

After complaining, I took your advice to submit a support request. 
That failed too! Got message saying to try again later. WTF is gappening? Dropbox went from a premier service to junk in one week. Time to switch services. Vote with our money.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Hey SirRoke, thanks for posting here, and let me jump in to help!

    When did you first notice this behavior? Also, do you happen to have any screenshots in order for me to have a visual? 

    Keep in mind that Support isn't available during the weekends, that's why you might be having trouble reaching them. If you have a paid plan, you might want to try again now.

    Keep me posted, and we'll take it from there!

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