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Forum Discussion

Greg M. J.'s avatar
Greg M. J.
Explorer | Level 4
2 months ago

Dropbox search is broken and it doesn't show the correct results.

I have uploaded a folder directly of files, where (public domain) books are organized in folders by author, and then as files for each book. I had evidence that a certain quote existed in the folde...
Folders
Organize
SirRoke's avatar
SirRoke
Explorer | Level 3
2 months ago

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Sorry to see that you're having issues submitting a help request to our support team, SirRoke.

    Can you use a different browser to see if that helps, please?

    • SirRoke's avatar
      SirRoke
      Explorer | Level 3
      2 months ago

      I tried Safari on my iPad Pro previously and it let me get to the Support page, but just balked at taking my comments when I tried to submit it. 
      So, doing as you suggested, I used Chrome just now to try and get to the Dropbox Support page and got the attached screenshot. I don’t use the other two browsers. I am using the current most up to date versions of Safari and Chrome on my iPad.
      ‘So much for helpful support.

       

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 months ago

        Hey SirRoke. I’d like to ask a few more details on the issue you’re having while using file search. We can then log a ticket for you instead, if necessary.

        If you don’t mind, can you post a screenshot of what you see on your end here, so that I can take a look? 

        Also, as Mark mentioned above, do you happen to be on a paid Dropbox subscription? I’d like to check whether you’re using full-text search or not.

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