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Kismuntr's avatar
Kismuntr
Explorer | Level 4
2 months ago

Dropbox syncing files already deleted from laptop and Dropbox

Device / System Acer Laptop / Windows 10 / latest app and browser Question or Issue Hello! I have deleted a folder containing a big amount of references (I am an artist) which has collected around...
Delete
desktop
sync
Kismuntr's avatar
Kismuntr
Explorer | Level 4
2 months ago

Hello and thank you Walter​ 

I have done the following:

1. I started the app and was prompted to sign in, which I did

2. It states I have to many files so I should choose which folders to select. I do so by choosing one of my smallest filesize folders to test it out and confirm my choice.

3. I get the "We are happy you are back" with "Setup finished" and "Advanced Settings".

4. I get an error message asking if I want to "Merge" the new dropbox instance with my old one. I confirm and click "Merge". Then the next error appears asking if I want to "rename". I confirm again. The final error message appears where the process is then stuck, saying "Couldn't rename or make room for your Dropbox folder".

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 months ago

Did you try selecting the 'Advanced settings' instead Kismuntr?

If you did and still have issues with this, let us know and we'll take it from there. 

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