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sfemet's avatar
sfemet
Helpful | Level 6
2 years ago

Editing PDF or JPG files in my macOS Dropbox folder creates a copy

Hello, System: MacOS 12.7.4, Dropbox 198.4.7615 All files are stored locally in Users>Username>Library>CloudStorage>Dropbox   Issue: When I open a pdf or jpg file in my Dropbox folder to make...
desktop
edit
Mac
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Welcome back to our forum, sfemet! Hope all is well. 

 

Can you also clarify the syncing status of your Dropbox app on that device? 

 

I’d also like a screenshot of the syncing icons you see next to the PDF/image files that keep being opened as a copy instead and one more screenshot of the copy you see later on.

 

Keep me posted for more updates.

  • sfemet's avatar
    sfemet
    Helpful | Level 6
    2 years ago

    Hi,

    The syncing status is "Your files are up to date"

    All the files match on both devices and online.

    There are no syncing icons for any file in my Dropbox folder on either computer, I disabled the Finder extension a long time ago, I never used the Quick Actions.

    After I re-enabled it and restarted both computers, only the 10.14 files are marked with a green check. No green checks on the 12.14 system.

     

    When I edit a PDF or JPG, I see a message at the top of the Preview window:

    "The original document can't be changed, so a duplicate with your changes has been created."

    When I save the changed file, it saves it to my desktop.

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