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hrnadal's avatar
hrnadal
New member | Level 1
2 years ago

Error "Could not save because the file is already in use" when editing with Photoshop

Hi The problem I mentioned below has been quite common since the last Dropbox update and continues to cause problems. This problem occurs in 4 out of every 10 photos saved from all 10 PCs I use. ...
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windows
hrnadal's avatar
hrnadal
New member | Level 1
2 years ago

Hey Hannah thank you

  • There is no special situation, it is random. It does it even if it is a 20 MB file, it does it even if it is a 6 MB file.
  • It can continue even if the PC is restarted and this problem can continue with other files.
  • The file we are getting the error from is a file whose synchronization process has finished.
  • version v213.4.4597

I only noticed it now because the information you responded to did not come as an email. Sorry.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey hrnadal, hope it’s OK for me to jump in. 

    Just to make sure I got it right, there's no other third-party app, besides Photoshop, that could be accessing the same files at the same time, correct? 

    Same way, are the files being opened at the same time on a different device, where the Dropbox app is currently installed?

    • hrnadal's avatar
      hrnadal
      New member | Level 1
      2 years ago

      Hi Nancy no problem

      No third-party app has access. There is no other device using the problematic file.

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Thanks for clarifying that for us hrnadal - much appreciated. 

        Have you tried pausing sync when you edit the file and resuming it after you're done with your edits? 

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