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hrnadal's avatar
hrnadal
New member | Level 1
2 years ago

Error "Could not save because the file is already in use" when editing with Photoshop

Hi The problem I mentioned below has been quite common since the last Dropbox update and continues to cause problems. This problem occurs in 4 out of every 10 photos saved from all 10 PCs I use. ...
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Error Messages
windows
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

I see, thanks for the additional information there hrnadal 

Can you please clarify the status of the files (by checking their syncing icons) and if you get the same results when using 'Save as' within the Dropbox folder?

hrnadal's avatar
hrnadal
New member | Level 1
2 years ago

Save as the file differently solves the problem.Our work is to overwrite the file. We have been using it this way for 10 years. This situation occurred after Dropbox's updates this year. 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    In that case, may we reach out via email to have a further look internally at this point hrnadal?  

  • hrnadal's avatar
    hrnadal
    New member | Level 1
    2 years ago

    Of course Walter

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the cooperation hrnadal - I just sent you an email so please have a look at your inbox and we'll take it from there. 

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