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Forum Discussion
Excel file changes not being saved
Hi,
I use an Excel file saved to a folder in my Dropbox. This is accessed by two colleagues both of whom use Office for Mac as do I (Office 365 in two cases, not sure if one is standalone Office fo...
Walter
Dropbox Community Moderator
Dropbox Community ModeratorHi again IainF; glad to see you back in our Community and sorry to hear you're still having issues with syncing your shared excel files.
Can you please let me know if you've ensured that our desktop app was reporting 'Up to date' after you finished working on the mentioned files? Did your new changes make it to our website, meaning you were able to see them on dropbox.com?
Could you perhaps try to re-install both our desktop app and the Excel app on the affected computer and try again?
Do you still get the same results?
Please keep me posted on your findings Iain!
Hi Walter,
can't comment on the previous time there was a problem but I've checked the menu bar dropdown and it currently says "up to date".
The issue I have is the obvious change in file size. It looks like I saved a file of around 55KB and when Jo opened/saved it, it was 52KB (I guess accounting for the loss of the edits).
I'm not sure that this is a saving issue but that the file being opened by Jo is not (apparently) the one I saved (maybe the one she last edited) but when she saves her changes they over-write my changes.
I've checked that she is opening the file in the relevant DropBox folder
I attach a picture.
Cheers
Iain
- Walter
Thanks for all the additional information IainF!
Can you please forward me 2 screenshots of this file so I can have a look?
I'd appreciate one of how the file looks like on your end after editing it and one of how it looks like when your collaborator is opening it on their end.
Hi Walter
The contents of the file are confidential (no kidding).
The file is pretty basic. It has day and date columns, a series of columns that are counted by row if the cells are occupied. The count of occupied cells in each row is then used to calculate an amount in the next column.
Basically my edits to the spreadsheet in terms of adding columns, renaming columns and altering formulas are lost. I guess the additional columns and updated formulas account for the increase in file size when I save it and that the decrease in file size when Jo saves the file is because the edits are lost or were never present...
I could send you a dummy of the file with non-confidential data but that's the best I could do.
Cheers
Iain
Hi Walter,
Any other thoughts?
This hasn't been explained or sorted out as yet (as far as I know)
I'd be interested in any help you have to offer.
Cheers
Iain
