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iasstudygroup's avatar
iasstudygroup
Explorer | Level 4
4 years ago

Files are being deleted on their own and it's been happening for some time now

i am not deleting the file but Files in my dropbox are automatically deleted , deleted files donot carry any name ie who deleted. There seems to be major Bug .. This is happening for past 3-4 months
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Rich's avatar
Rich
Icon for Super User II rankSuper User II
4 years ago
iasstudygroup wrote:

i am not deleting the file but Files in my dropbox are automatically deleted ...

Dropbox can't delete files on its own. It's simply not capable of it. If a file is being deleted, then either you, another process on your device or someone else with access to the folder is deleting the file.

 

Restore one of the deleted files and then look at its version history. It will show you the device where the deletion occurred. Check that device for anything that could be deleting the file(s).

  • Bach Huy Hoang's avatar
    Bach Huy Hoang
    Explorer | Level 3
    2 years ago

    It may be deleted or the Dropbox system is corrupted. I just had several thousand files deleted. That incident led me to this article

  • iasstudygroup's avatar
    iasstudygroup
    Explorer | Level 4
    2 years ago

    It seems not the case

    i have reinstalled Dropbox , i have genuine windows , antivirus etc everytime i complain , deleting stops for some time. I ave 21 GB in my account which has been earned by through referrals to others. still my account always gives me messages that 2 GB limit is over . It seems there is some bug in Dropbox which is not recognizing refrrals but in that case also deleting files is not ethical.

  • iasstudygroup's avatar
    iasstudygroup
    Explorer | Level 4
    2 years ago

    if it is deleted by any iser name shows , in this case no name comes

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hi iasstudygroup, if you click on a recently recovered file (not a folder), and check the version history, does it show any username or device name?

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