We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
iasstudygroup
4 years agoExplorer | Level 4
Files are being deleted on their own and it's been happening for some time now
i am not deleting the file but Files in my dropbox are automatically deleted , deleted files donot carry any name ie who deleted. There seems to be major Bug .. This is happening for past 3-4 months
iasstudygroup
3 years agoExplorer | Level 4
There is no name of the deleted person. Its very strange , same happened earlier , its happening on regular basis now. Pl check the bug. It casts doubts on safety of dropbox.
Jay
Dropbox Community Moderator
3 years agoHi iasstudygroup, have you used the filter on the right of the deleted files page to only show deletions from your own account?
This is an instance when there is no name shown in the deletions.
- iasstudygroup3 years agoExplorer | Level 4
- iasstudygroup3 years agoExplorer | Level 4
pl address my basic issue
- Bach Huy Hoang2 years agoExplorer | Level 3
It may be deleted or the Dropbox system is corrupted. I just had several thousand files deleted. That incident led me to this article.
If you are a self-delete person, you cannot delete thousands of files in many folders (not folders) at the same time.
I'm also very worried about the data now. Because the most important data, I prioritize syncing Dropbox on my computer- Jay2 years ago
Dropbox Community Moderator
HI Bach Huy Hoang, it sounds like something on your machine is causing these files to be deleted, or even 'appearing' to be deleted according to the Dropbox service.
Are the files all in a specific folder, or randomly located on your account?
- Bach Huy Hoang2 years agoExplorer | Level 3I just sat waiting for the computer to restore files from Dropbox, more than 18 thousand files. Files in many different folders. The strange thing is that each folder deletes several files. Only automation can do that. All deleted files are in the dropbox folder that I synced from my computer. My computer has many hard drives. My dropbox package is 2TB
- iasstudygroup2 years agoExplorer | Level 4
i have reinstalled Dropbox , i have genuine windows , antivirus etc everytime i complain , deleting stops for some time. I ave 21 GB in my account which has been earned by through referrals to others. still my account always gives me messages that 2 GB limit is over . It seems there is some bug in Dropbox which is not recognizing refrrals but in that case also deleting files is not ethical.
About Delete, edit, and organize
Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!