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Forum Discussion
Files are being deleted on their own and it's been happening for some time now
i am not deleting the file but Files in my dropbox are automatically deleted , deleted files donot carry any name ie who deleted. There seems to be major Bug .. This is happening for past 3-4 months
I got an answer from dropbox support and I also looked at the version history. But it doesn't solve the question of why thousands of files can be deleted at once. Delete many folders in many places, and delete files in many folders but do not delete the folder.
It could just be the machine doing it. Suppose you have 1000 folders with deleted files in them, deleting files randomly and not in order, is it possible for a human to do that once?
Are there any computer viruses that do this? Or is there a problem with Dropbox? I'm quite confused and worried.
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHey Bach Huy Hoang, on our end we wouldn't be able to identify why this is happening, just the device this is happening from.
It might be a shared folder, where members are deleting content, or even another program that edited or deleted the content.
Do you have antivirus software or another cloud provider, such as Time Machine, local backup software?
These might delete files depending on their own settings.
- I don't share Dropbox with anyone, I only use the computer. I use Dropbox for important files and folders. Icloud and googledrive are only used on the web and synchronized with phones. I'll check my computer for viruses or something like that. Anyway, thank you for your help.
