One month down in 2025: How are your resolutions coming along? Check out how to get back on track here.
Forum Discussion
Tom M.13
7 months agoNew member | Level 2
Files getting deleted after I save them and exit the third party app I used
On several occasions in the past couple of years, I will be looking for a CAD file (TURBOCAD) I have saved in my dropbox file and it is not there. I then check DropBox deleted files on-line and it i...
Hannah
Dropbox Staff
7 months agoHey Tom M.13, thanks for reaching out today.
I also don't think that it's Dropbox that's deleting these files, but let's see what we can find out.
If you restore one of those files and then go through its version history, where does it say it was deleted from?
Also, if you quit the Dropbox application and try to recreate the issue, does it persist?
Let me know what you find.
About Delete, edit, and organize
Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!