Forum Discussion

kwelsh's avatar
kwelsh
Explorer | Level 3
2 years ago

Files have been added to Dropbox folders, but those folders are empty on my desktop and web.

Files have been added to Dropbox folders, but now those folders are empty on both my desktop and in the web browser.  They do not show up in Deleted files either.  I need help!
restore
kwelsh's avatar
kwelsh
Explorer | Level 3
2 years ago

I went through the security checkup but see no mention of hacking in there.

 

I would like to buy Premium Support to get some help before Monday but do not see that option in Add-Ons.  Can you point me to where I can buy that ?  Thank you.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey kwelsh, sorry to hear about all that! 

 

I wanted to check in with you and see how the situation is going and if it has improved at all. 

 

Did you manage to restore your deleted content, by any chance? 

 

Let me know more, and we'll take it from there!

  • kwelsh's avatar
    kwelsh
    Explorer | Level 3
    2 years ago

    Hello Megan, 

     

    Thank you for responding.  We were able to block the offending user account on Friday night.  The deletions continued until 3:30 the next morning (I think the deletions had all be requested before we were able to block).  Monday morning Tech Support helped me Rewind the files back to before the deletions started.  The spot checks I have done of the thousands of deletions look good so far, so I think we're good.  I am a little curious as to how all the files were deleted but not the folders, so we ended up with many many empty folders before the Rewind. 

    Thanks again for responding,

    Kevin

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!