Forum Discussion

MsRR's avatar
MsRR
New member | Level 1
2 years ago

Files in a folder have disappeared and they're not in the "Deleted files" page online.

Hello everyone. I'm part of a group that had a shared dropbox, we get dropbox Basic. My own folder in the group appeared in my "file explorer" on my windows 10 laptop, and contained important data. N...
restore
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey MsRR, welcome to our Community!

You mentioned that locally on your computer you can see the folder, but it's empty. I'm assuming it's the same thing online, right?

If not, feel free to clarify. 

Also, did you all share the same Dropbox Basic account, or you were part of the same shared folder?

Have you also checked your events page, and your sharing page online by any chance?

If you kept a backup of your entire computer, then you should be able to find these files locally depending on where you saved them.

Keep me posted, and we'll take it from there!

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!