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Forum Discussion

CoreZero's avatar
CoreZero
Explorer | Level 4
9 months ago
Solved

I'm seeing a "What's New" page when permanently deleting my files.

When I select Permanently Delete under Deleted files in the browser interface and enter my correct password and confirm delete, I get a WHATS NEW info pop-up and the delete option closes when that window is closed. Screenshot here:

https://www.dropbox.com/scl/fi/3a85joo6jiqv27hddtiu9/SCR-20241004-pagq.png?rlkey=3y02pys3na8c1zws0hgrnzbk1&st=xac12ow5&dl=0

Thanks!


Eric

Delete
  • Walter's avatar
    Walter
    9 months ago

    Hi there CoreZero - sorry to hear you're having issues with this.

     

    Could you clear your browser's cache and/or try another browser and let us know if you still get the same results?

     

    Thanks!

24 Replies

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  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Hi there CoreZero - sorry to hear you're having issues with this.

     

    Could you clear your browser's cache and/or try another browser and let us know if you still get the same results?

     

    Thanks!

  • CoreZero's avatar
    CoreZero
    Explorer | Level 4
    9 months ago

    Beautiful! So easy when you know what you're talking about! Tried Safari, was using Chrome. Problem solved thank you so much!!!

  • jaijai57's avatar
    jaijai57
    Explorer | Level 3
    9 months ago

    I am having this problem. first in safari, cleared cache, didn't work still
    tried Chrome... still not working?? Not sure what else to try.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Hi jaijai57, are you part of a Dropbox team? Is the file you're trying to permanently delete in personal or shared folder?

     

    Does this occur for any file you're trying to permanently delete?

  • jaijai57's avatar
    jaijai57
    Explorer | Level 3
    9 months ago

    I have tried multiple things, including deleting items that only belong to me deleting everything in the deleted items and trying ones that have been shared with me as well. I realize I’m not trying to really delete those. I just don’t wanna see them anymore.
    In any which way I’ve tried it. The same thing is happening.
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Could you clarify exactly what happens when you are trying to permanently delete files? A screenshot showing this would help greatly.

  • jaijai57's avatar
    jaijai57
    Explorer | Level 3
    9 months ago

    how do I provide a screenshot? I don't see an option here for that.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Are you accessing the community from a desktop machine? Are you not able to see the camera icon in the reply box, like below? 

     

     

    Otherwise, you can copy and paste your screenshot in your reply, or use a Dropbox shared link and paste the link here.

  • jaijai57's avatar
    jaijai57
    Explorer | Level 3
    9 months ago

     when I type in my password I then get this next screen

     

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Are you certain that you're using the correct password when attempting to delete the file?

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