Forum Discussion

MsRR's avatar
MsRR
New member | Level 1
2 years ago

Files in a folder have disappeared and they're not in the "Deleted files" page online.

Hello everyone. I'm part of a group that had a shared dropbox, we get dropbox Basic. My own folder in the group appeared in my "file explorer" on my windows 10 laptop, and contained important data. N...
restore
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Are you able to locate the missing files in the search bar on the main page? If you click one of the missing files, are you able to restore a previous version of that file via the ellipsis?

MsRR's avatar
MsRR
New member | Level 1
2 years ago

The only trace of the missing files is in the "events" page, screenshot here. They do not appear in my folder or searching under the main page. The ellipses and the option to restore previous versions do not appear on this page, if I click on them it downloads a 0kb file that doesn't work. 

 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

    • MsRR's avatar
      MsRR
      New member | Level 1
      2 years ago

      Yes, that would be ok. 

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Thanks, I've sent you an email, please could you reply to it when you get a chance?

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