Forum Discussion

ColeM's avatar
ColeM
New member | Level 2
10 months ago
Solved

Folder has no restore button or Rewind option

My folder is not in the deleted files section. When clicking show deleted files, there is no option to restore the folder once selected. If I double click the selected folder, there is a res...
restore
  • Megan's avatar
    Megan
    10 months ago

    Hey ColeM let me also jump in here!

    Since you're on a paid plan, I'd recommend contacting our Support directly about this. 

    I'm suggesting this route, since they'd have more tools, and better visibility on the account's content in order to guide you and give you the appropriate next steps. 

    If you wish, we can always continue here, or I can open a ticket on my end for you. Thank you! 

ColeM's avatar
ColeM
New member | Level 2
10 months ago

JayI appreciate your help. I was wondering if you were able to find a solution here or an update?

Theresa's avatar
Theresa
Icon for Community Manager rankCommunity Manager
9 months ago

Hey there ColeM , and welcome to the Dropbox Community 🎉.

I'm Theresa a Community Manager here at Dropbox HQ and I just wanted to check in and see if our support team was able to resolve your issue 👩‍💻. I hope everything’s all sorted, but if not, just give me a shout, I’m happy to help. 

T 😺 (Dropbox Community Manager)

 

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