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culverking's avatar
culverking
New member | Level 2
2 years ago
Solved

Folder and file won't restore

Deleted a folder with a single file in it yesterday on my mac. Logged in via website today and can see the file and folder in the Deleted Files tab. When I select to restore it does not restore the file to the location before deleting, or at all, anywhere. I am not experiencing any sync issues and the app reports all files are up to date. No error, no confirmation modal.

 

I've used this process before, but right now just doesn't seem to want to work.

restore
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  • culverking's avatar
    culverking
    2 years ago

    I had tried that... however I think I subsequently resolved the issue. It's likely because the folder name was not unique and the one I deleted yesterday was the same name as other previously deleted folders. I realized this when I went to the directory where the folder lived and then turned on SHOW DELETED FILES.

    I have a bad habit of making disposable folders without renaming from the standard `untitled folder` and so when I restored it, not only was the file I was looking for resurrected, along with it was months of files that lived momentarily on my computer in the `same` folder.

6 Replies

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey culverking, thanks for bringing this to our attention.

     

    Can you try from a different browser or a private browsing window, to see if that helps?

     

    Keep me posted.

  • culverking's avatar
    culverking
    New member | Level 2
    2 years ago

    I had tried that... however I think I subsequently resolved the issue. It's likely because the folder name was not unique and the one I deleted yesterday was the same name as other previously deleted folders. I realized this when I went to the directory where the folder lived and then turned on SHOW DELETED FILES.

    I have a bad habit of making disposable folders without renaming from the standard `untitled folder` and so when I restored it, not only was the file I was looking for resurrected, along with it was months of files that lived momentarily on my computer in the `same` folder.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Happy to hear that the issue was resolved, culverking!

     

    If you need anything else, don't hesitate to let us know.

     

    Have a great day!

  • Sm25's avatar
    Sm25
    Explorer | Level 3
    2 years ago
    Delete 5 years file recovery
  • Sm25's avatar
    Sm25
    Explorer | Level 3
    2 years ago
    I want to have my files back for long years
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Sm25 - thanks for joining the discussion here.

     

    Could you please provide some additional information about the issue you're facing as it's not quite clear to me? 

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