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Tavolga's avatar
Tavolga
Helpful | Level 5
3 years ago
Solved

folder search does not work

The transfer does not see files in the search, but they are there. The search always worked, stopped working in the evening.

File access
Web
  • Tavolga's avatar
    Tavolga
    3 years ago

    Nancy, thank you! Today everything got better by itself. Everything works!

4 Replies

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  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Tavolga, hope you’re doing well. 

     

    Can you please clarify what you mean when saying that the transfer doesn’t see files in the search? 

     

    Please feel free to send me a screenshot or two of what you're seeing, as well; it'd really help.

     

    Give me a nudge, when you're ready.

  • Tavolga's avatar
    Tavolga
    Helpful | Level 5
    3 years ago

     

      

     Nancy, thank you! Here, there are 2 photos in the folder, I'm looking for them in the transfer (2 more photos) does not find by name. And I always found it!!! 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for these screenshots, Tavolga!

     

    Do you experience the same issue if you search for other files/folders on the Dropbox website? 

     

    Also, please make sure to test this via a different browser as well, as it may help.

  • Tavolga's avatar
    Tavolga
    Helpful | Level 5
    3 years ago

    Nancy, thank you! Today everything got better by itself. Everything works!

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