Cut the Clutter: Test Ignore Files Feature - sign up to become a beta tester here.
Forum Discussion
Solved
Full inbox after deleting items
Hi! Yesterday I used Dropbox to transfer many items from my desktop to my laptop. I made a folder in my Dropbox on the desktop and placed the items in it. Then I took out of the Dropbox on my laptop and into a file on my desktop. They disappeared from the Dropbox on both computers and online. Previously my Dropbox was more than fine on space, but now it is saying that I'm out of space by .61 GB. Is Dropbox behind? Do I lose space for things that have been deleted? Am I missing something?
Also, since there is also not a feedback link, I will share my feedback here.
I must say that I am quite frustrated by the inability to connect to Dropbox's support team. I suppose it would be fine if they would be clear that there is no support team available, but when they have a tab that says contact support and multiple things that say 'Contact us' but then there is no way to send an email or chat with someone it is confusing- I looked all over and clicked links that took me in loops. They apparently outsource it to the wider community board, but if their support staff are people on the boards, I wish they would be more clear about the process. I've had many experiences with community boards like these ones where your message just languishes for months, and though that may not be the case here, it doesn't feel good for this to be the only option.
Thank you for listening.
Thank you for your help. I'm not sure what happened, but the problem resolved. It seems that perhaps as I was removing items the Dropbox was adding items from my drop that hadn't fit on the first round? It's working again, but I am definitely going to get a different method of handling this information. Thanks again, A
11 Replies
- Jay
Dropbox Community Moderator
Hi VineDrop, thanks for messaging the Community.
Deleting files from your Dropbox account would free up quota, so it sounds like the deletion hasn't synced to the account online, or another file has taken up quota on your account.
Have you tried checking the sizes of files on your account online to see if this could be the case?
Regarding your available support options for your current plan, you can see this when signed into your account on this page.
If you need any further assistance, please let me know! I have literally nothing in my box! I have some things in my shared folder, but nothing that wasn't there when I started moving things, and none of them uploaded into the box. I just need someone to look at it with me- it has to be a glitch. I got two emails that said I had deleted 3,852 files, and then another saying that it was full. I am so frustrated. All this happened last Friday, so it isn't that it hasn't had time to update.
Honestly, I've recently been considering moving our company entirely from another service to a professional Dropbox, but with the lack of ability to get any support makes me almost entirely turned off to the idea. This has been such a aggravating experience. I clicked the 'available support options' button that you mentioned @Jay, but it was only the bot and the community, as I mentioned.
- Rich
Super User II
VineDrop wrote:
I have literally nothing in my box! I have some things in my shared folder, but nothing that wasn't there when I started moving things, and none of them uploaded into the box.
Do you have the computer backup feature enabled? If so, when you were moving files out of Dropbox to your Desktop, you would have been moving them out of Dropbox and onto the Desktop, which is located in Dropbox, so you wouldn't have actually been deleting anything from Dropbox.
If this is the case, Dropbox would still see it as you deleting a lot of files (hence the emails you received), but it would also show you uploading a lot of files as well, just in a different location within Dropbox. Use your Events page to see the activity on your account.
That's a good thought, but as far as I can see it is not doing that. I checked the options on the laptop- the newer Dropbox computer, and I didn't accidentally choose to use it as a backup. I checked the desktop, and it's not being used as a backup there. I don't know what else to do. My box that is linked with our accountant is no longer syncing.
- MeganHi VineDrop, sorry to jump in here!
What do you see in regards to your account's quota when accessing your plan page right here?
You should be able to see more details on what's taking up space in your Dropbox. Can you check? Thank you for your help. I'm not sure what happened, but the problem resolved. It seems that perhaps as I was removing items the Dropbox was adding items from my drop that hadn't fit on the first round? It's working again, but I am definitely going to get a different method of handling this information. Thanks again, A
My account says its full and is not syncing but I seem to have plenty of space in my dropbox. How can I get things to resync again?
see image
- Walter
Hey Hardman2plz, sorry to hear about this.
The screenshot you sent is quite small and not very clear. Could you clarify what exactly is reported in your account's plan tab and also the desktop app's exact status as shown in your system tray/menu bar?
Thanks a bunch!
i have the exact same problem 😞
i should have 12 gb cut have deleted everythng included the shared stuff and the trash bin...
noting works, it ceep saying it is full and will not syncronise
