Forum Discussion

H_F92's avatar
H_F92
New member | Level 2
4 years ago

Help! Dropbox files completely gone after disconnecting from joint account

Hi, hoping someone can help. I recently linked my Dropbox to a client's account in order to more easily view/share files. I chose the option to merge my Dropbox with the client's, which meant that I ...
dropbox business
restore
Pam Kenyon's avatar
Pam Kenyon
New member | Level 2
3 years ago

The member isn't showing as deleted, they are showing as disconnected and so there is no option to restore. If the member was transferred to a personal account will there files all show there? 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Pam Kenyon, sorry to jump in there! 

 

Keep in mind that disconnected members are those users that have had their Dropbox account converted from the Business to a personal account away from the team.

 

And yes, if you transferred their files to a different member, the content should be available there. 

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