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dropbox business
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With a 300k file limit does Dropbox really provide business solutions?
For many many years, I've been a Dropbox Pro member. During this time, they decided at some point, that 300,000 files is the maximum they will support. Now, I know what you are thinking. The article hotlinked everywhere says anything above 300,000 files will have degraded performance. However, the problem is much deeper than this. The dropbox desktop application often crashes, stops syncing new clients - and sometimes stops syncing old clients. I've opened multiple support tickets on this issue, on the crashing issue, on the sync issue - and I keep getting told by the support teams the same answer. They will not support me with more than 300,000 files - and they close the tickets. So, I ask in seriousness, most businesses have far more than 300,000 files they want to keep available through cloud solutions. OneDrive, Google Drive and many others have no file support count limit - in fact Google Drive has some pretty sweet optimizations for working specifically with millions of little files. Anyway I've spent the last month trying to get Dropbox support to address the crashing issue (we are at about 40% of the 1TB limit, with around 3 million files) and I keep hitting a brick wall with them. Fortunately, it comes at a time where we haven't yet purchased Dropbox for Business. Today, I cancel my many many many years old Dropbox subscription for favour of a new vendor - but I have to ask... what exactly does Dropbox provide for Small Business? Do they actually support more than 300k files for business clients? Because they sure don't for pro users. And I'd like to be able to make informed suggestions for my clients (we do a lot of consultant work). I've had a lot of other issues over the years, including their support system based around Zendesk no longer sending emails and support teams blind closing tickets. I asked many times to have them address this issue as well - and they do not. Not to mention support tickets getting generated 4 or more times on submission to Zendesk. We've even had large groups of files vanishing with a Server Error 500 when trying to restore, causing us at one point to lose over 100,000 files. The cause was never determined and took almost 20 support requests with them repeatedly advising me they were restoring the files (after lots of apologies later, the files were still never restored). So seriously asking, is the business package really a business grade solution? Minor update : After 3 years of reporting issues and logs, I caught one of the many repeat crash errors in a debugger today. The dropbox team needs to learn how to wrap their file operations in a try catch and how to fix their own server 500 errors. After being refused support again, we left dropbox and I've never looked back PLEASE NOTE BELOW: I have NEVER accepted this as the solution, nor do I agree with their posted response. It is factually incorrect, and dishonest, and they marked their own response as the resolution - which it is not. The right answer is to switch a professional platform. We currently have over 10 million files stored on Google Drive, and we have not had an issue in the 6 years since we transitioned. Dropbox crashed and would not run (as shown above and proven in logs) after 300K with their support refusing to assist once you exceed the "soft" limit. It is not a business solution, it is incapable of it.Solved26KViews12likes76CommentsWe have a new Dropbox team, but there's an old team folder preventing changes
We have recently upgraded our Drop Box account so that we have 3 users. We need to be able to move the files & folders that are currently stored in some of these 3 individual accounts - to the new team folder. One of the users has an old team folder, that has one folder and file in it, but he is struggling to move this to his personal account, which will then allow him to leave this old team, and join the new team we have just created. Are you able to provide a procedure of how we should get this fixed, any help would be greatly appreciated Thanks65Views0likes1Comment
Unable to delete a folder I own. "You donât have permission to delete files in this folder".
Hi! I'm having difficulty deleting a folder I own. I keep getting an error message "You donât have permission to delete files in this folder". There are no files in the folder and I have triple checked that I am the owner of the folder. I have also unshared it with any other members.1.1KViews0likes19Comments
I'm unable to move a folder back to the team space from my personal folder
I saw a question like this in the forum, but the instructions don't seem to apply to me. I noticed that a folder my whole team has access to is now in my personal folder within the team/business Dropbox account. People still have access, but it is in the wrong place. I assume I accidentally dragged it in there. The instructions I've found say I should be able to hover over the folder, see the 3 dots, and select "move," but "move" is not an option that comes up when I do that. When I try to copy or drag the folder out of my personal folder to the main team folder, the message says I can't do that, because I need special permission. I am the account admin (business owner), so it seems like I should have permission to do anything, but apparently I don't. What steps can I take?2.9KViews0likes18Comments
I'm missing files from my account, both online and from the app. How can I proceed?
Hi, all. I am a little desperate. Almost a month ago, my Dropbox instance hung during a large sync. After the incident, a number of important files were missing from both my Dropbox Desktop and online. It has been impossible to get functional support from the Dropbox team. I'm not sure whether my support requests are being answered by a bot, but every contact feels like starting over from zero. I can't use Dropbox (I don't want to make changes to it while something's broken), I don't have access to key files for my business, and the system throws a bug when I try to Rewind. Has anyone here had luck getting a response from real humans for a major Dropbox bust-up? There doesn't seem to be any way I can raise a red flag high enough to get someone's attention. đSolved1.2KViews1like3Comments
Dropbox moved my folders into a new folder labelled with my name. How do I change it back?
Dropbox moved my folders into a new folder labelled with my name. How do I change it back? It's screwed up my synchronization, and I've wasted the better part of a workday trying to fix it.4.3KViews4likes11Comments
My computer backup files went missing after our Business team account was closed
As per support ticket #23762350 (opened 19 May, no answer for 3 weeks), my MacBook Pro desktop, documents and downloads folders were wiped and made inaccessible when my employer moved to close our business account. None of my colleagues (some on the same iOS and seemingly with the same sync settings) encountered this issue. I understand our files are supposed to be stored for 90 days as a failsafe but since I cannot log back into my defunct work profile to alter or reset any strange sync settings I am stuck as to how to recover these files or at the very least recover functionality of my essential folders. Since a quick search of the forum suggests this is a common bug I'm baffled that the Support Desk deem fit to leave this issue on 'being investigated' status for going on two months. ANY advice from the community or a Dropbox engineer would be hugely appreciated since I have not only lost several years worth of important professional and personal files but also cannot use my computer as normal. Thanks, CSolved1.9KViews0likes13Comments
"files stay here for the team" prevents me from moving files from team to personal folder
I - a TEAM ADMIN - cannot move files or folders from a team folder, to my personal (i.e. ADMIN) folder. I get an incredibly annoying message "files stay here for the team". How do I get around this?10KViews9likes54Comments
Move files from one folder to another without removing the file from the original folder
Hello! I want to move files from one folder to another folder without removing the file from the original folder entirely. Example: File A is in Folder 1, but File A is also relevant to what is in Folder 2. When I drag File A to Folder 2, DropBox notifies me that File A will be permanently removed from Folder 1. I do not want to remove File A from Folder 1, I just want it to coexist simultaneously in a different folder. The files are not locally saved to my desktop or laptop, they predate the projects I am working on! Any help would be appreciated!Solved2.1KViews0likes4Comments
New named Dropbox structure
I am a user of DropBox Business, on Windows 10. Last week, I suddenly realized that the shortcuts to some of my Dropbox folders were broken. A quick look learned me that the structure had changed. While I used to access my folder through: C:/User/{username}/Dropbox (COMPANY NAME)/, I can now find them at: C:/User/{username}/{COMPANY NAME} Dropbox/MyFirstName LASTNAME/ Now, both structures seem to remain while the first one is now a hidden shortcut (although I can't seem to see where it links to). So that I don't really know where my files actually are. Is this change documented anywhere? Thanks After a couple of days, I realized this happened to all of this Dropbox Business users across the company, Mac and Windows, and that it messes up with backup strategies. I didn't find anything about this new structure in DropBox's changelog.24KViews2likes156Comments