2025 sparked some incredible conversations across our community 👩‍💻. Discover the highlights and see what’s ahead in 2026.

dropbox business

128 Topics

With a 300k file limit does Dropbox really provide business solutions?
For many many years, I've been a Dropbox Pro member. During this time, they decided at some point, that 300,000 files is the maximum they will support. Now, I know what you are thinking. The article hotlinked everywhere says anything above 300,000 files will have degraded performance. However, the problem is much deeper than this. The dropbox desktop application often crashes, stops syncing new clients - and sometimes stops syncing old clients. I've opened multiple support tickets on this issue, on the crashing issue, on the sync issue - and I keep getting told by the support teams the same answer. They will not support me with more than 300,000 files - and they close the tickets. So, I ask in seriousness, most businesses have far more than 300,000 files they want to keep available through cloud solutions. OneDrive, Google Drive and many others have no file support count limit - in fact Google Drive has some pretty sweet optimizations for working specifically with millions of little files. Anyway I've spent the last month trying to get Dropbox support to address the crashing issue (we are at about 40% of the 1TB limit, with around 3 million files) and I keep hitting a brick wall with them. Fortunately, it comes at a time where we haven't yet purchased Dropbox for Business. Today, I cancel my many many many years old Dropbox subscription for favour of a new vendor - but I have to ask... what exactly does Dropbox provide for Small Business? Do they actually support more than 300k files for business clients? Because they sure don't for pro users. And I'd like to be able to make informed suggestions for my clients (we do a lot of consultant work). I've had a lot of other issues over the years, including their support system based around Zendesk no longer sending emails and support teams blind closing tickets. I asked many times to have them address this issue as well - and they do not. Not to mention support tickets getting generated 4 or more times on submission to Zendesk. We've even had large groups of files vanishing with a Server Error 500 when trying to restore, causing us at one point to lose over 100,000 files. The cause was never determined and took almost 20 support requests with them repeatedly advising me they were restoring the files (after lots of apologies later, the files were still never restored). So seriously asking, is the business package really a business grade solution? Minor update : After 3 years of reporting issues and logs, I caught one of the many repeat crash errors in a debugger today. The dropbox team needs to learn how to wrap their file operations in a try catch and how to fix their own server 500 errors. After being refused support again, we left dropbox and I've never looked back PLEASE NOTE BELOW: I have NEVER accepted this as the solution, nor do I agree with their posted response. It is factually incorrect, and dishonest, and they marked their own response as the resolution - which it is not. The right answer is to switch a professional platform. We currently have over 10 million files stored on Google Drive, and we have not had an issue in the 6 years since we transitioned. Dropbox crashed and would not run (as shown above and proven in logs) after 300K with their support refusing to assist once you exceed the "soft" limit. It is not a business solution, it is incapable of it.
Solved
SomeTechGuy
16 days ago Place Delete, edit, and organize
25KViews
12likes
76Comments
Linking Excel files in Dropbox without changing their path.
We just switched to Dropbox for Business. We have several Excel files with formulas that link to other Excel files all saved in a shared folder. With our local server the links would work for every user the same. Now with using Dropbox, the link will work for one user and not for another user. If the 2nd user changes the file path to make the link work for them, then it will no longer work for the first user. How do we make it so all users in the shared file can open the Excel file and have the links update without having to change the file path for each user?
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Spud208
16 days ago Place Delete, edit, and organize
14KViews
2likes
3Comments
How to delete a member of a group?
I need to delete a member in a group. How do I do ths?
mibble
27 days ago Place Delete, edit, and organize
37Views
0likes
1Comment
We have a new Dropbox team, but there's an old team folder preventing changes
We have recently upgraded our Drop Box account so that we have 3 users. We need to be able to move the files & folders that are currently stored in some of these 3 individual accounts - to the new team folder. One of the users has an old team folder, that has one folder and file in it, but he is struggling to move this to his personal account, which will then allow him to leave this old team, and join the new team we have just created. Are you able to provide a procedure of how we should get this fixed, any help would be greatly appreciated Thanks
MilkBar
2 months ago Place Delete, edit, and organize
48Views
0likes
1Comment
Modifications on file from Dropbox account A don't show up on Dropbox account B
If I open a file of the same account of dropbox with the USER 1 (Destock), and I modified the file, and then, I close the file. Now, I open the same file, with the USER 2, (online) I see that the modifications made by USER 1 are not made in the file !!! Can anybody help me? Thanks in advance
AdH7
2 months ago Place Delete, edit, and organize
73Views
0likes
2Comments
After Dropbox for teams trial I received an email about deletion of shared folders
I accepted a trial of a Team Dropbox. Now, that's over and I've decided not to proceed, but I'm being told that 6 of the 10 shared folders are about to be deleted. The thing is that all of those folders are Owned by someone else (ie they pay for their storage)...is Dropbox going to delete the information from their account, or just remove the access for the Team Dropbox (ie me)?
Solved
OziKris
6 months ago Place Delete, edit, and organize
382Views
0likes
6Comments
Prevent your team members from creating, renaming, moving or deleting certain sub-folders
Prevent your team members from creating, renaming, moving or deleting certain sub-folders in the team space, thanks Sean
modelit
7 months ago Place Delete, edit, and organize
237Views
0likes
7Comments
Customize deleted file retention period
I propose creating an admin setting to reduce the deleted file retention window below the maximum that your plan allows for.
Jowy
7 months ago Place Delete, edit, and organize
144Views
0likes
3Comments
Need to add more than 20 tags per file
Hi, We want to be able to search our files in Dropbox using more than 20 tags to describe them. Is there a way to increase this limit? Or another workaround to be able to search any file using more than 20 "tags"? We've tried adding a new file property using the API but it seems like we can't search files on Dropbox website by file property. Thank you for your help!
amsdamsgram
8 months ago Place Delete, edit, and organize
102Views
0likes
3Comments
Personal Folders for users in Dropbox teams
To better structure our business account's content, I would like to be able to aggregate all of the user's personal folders into one location/folder. This would allow for better control and oversight while also complying with our company structure.
Derrek L
8 months ago Place Delete, edit, and organize
109Views
0likes
2Comments