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Forum Discussion

Alex Ximea's avatar
Alex Ximea
Explorer | Level 3
4 years ago
Solved

History of deleted and newly created folder

Hello, we have a team folder in our company Dropbox that was accidentally deleted. Usually I would just restore the folder, but unfortunately in this case a folder with the same name was created sho...
restore
  • Hannah's avatar
    Hannah
    4 years ago

    Hey Alex Ximea, how are you today?

     

    Do you perhaps see the folder in your shared tab, so you can add it back from there?

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi Alex Ximea, thanks for bringing this to our attention.

 

Just for clarification, are you able to see the previous folder on the events page or the deleted files page?

 

This will help me to assist further!

  • Alex Ximea's avatar
    Alex Ximea
    Explorer | Level 3
    4 years ago

    Hi Jay,

     

    thank you for your reply.

     

    No, I can not see the previous folder on my deleted files page. On the events page for the new folder, I can only see events of the new folder, but not of the previous one.

    I can, however, see that the folder was deleted in the "Activities" list.

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Are you the team admin on the account in order to try to locate the deleted folder or version history?

      • Alex Ximea's avatar
        Alex Ximea
        Explorer | Level 3
        4 years ago

        I am not the team admin on this account, but I talked to the admin and he can also not locate the deleted folder or its history.

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      4 years ago

      Alex Ximea 

      Hi, was this a shared folder at all?

      • Alex Ximea's avatar
        Alex Ximea
        Explorer | Level 3
        4 years ago

        The folder was shared with multiple other team members.

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