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JodyEagen's avatar
JodyEagen
New member | Level 2
3 months ago
Solved

How can I delete a team folder from my Basic account, when the admin isn't available?

Question or Issue I have a free basic account that used to be paid 5 years ago and way more than 2GB of data. I am trying to delete a large folder administered by a company I used to work for tha...
Delete
  • JodyEagen's avatar
    JodyEagen
    3 months ago

    Thank you. I did not go that route because it would not seem to let me off the 'upgrade now' page. As a novice user (and that was 6 years ago) I did not know how to get the page to delete things. Somehow it magically appeared and all are deleted. 

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 months ago

Thanks for your post, JodyEagen! 

Since you mention selective sync in the error message you’re receiving, is it safe to assume that you’re trying to delete this folder via your desktop app? If yes, are you also getting an error when attempting to delete it directly via your Dropbox account online?

I’d also appreciate a few screenshots of the error message you’re seeing on your end, and the options available when trying to delete the folder. 

Give me a nudge, once you have more details.

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