Forum Discussion

Woofie's avatar
Woofie
New member | Level 2
3 years ago

How can I delete locked files from my account?

Can someone help me figure out what to do? I left a company and returned my work computer. I had some personal photos on it from the last time I saw my father.  They were nice enough to pull the phot...
Delete
Shared Folders
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Woofie, thanks for bringing this to our attention.

 

From what you've described, it sounds like this is a shared folder on your account, to which you have read-only access. 

 

You should be able to download the files to your computer, if they aren't already syncing, and copy them to a folder outside of the Dropbox folder. 

 

Once done, you can temporarily leave the shared folder, which would free up quota on your account.

 

Keep me updated with any progress!

Woofie's avatar
Woofie
New member | Level 2
3 years ago

Thanks Jay for such a speedy reply!  Really appreciate it!!

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!