Forum Discussion

massacre's avatar
massacre
New member | Level 2
9 months ago

How can I get my files back?

I'm a DJ I have loaded a bunch of music to dropbox. Then my ex broke my computer bus couldn't do anything until I got a new computer. Finally got a new computer I go onto Cj and get my music and None...
restore
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

Hey massacre - sorry to hear about this.

If you made sure that you're logging into the correct Dropbox account, can you have a look at your deleted files page and the events page and let me know if you can find your missing files there?

Thanks!

  • massacre's avatar
    massacre
    New member | Level 2
    9 months ago

    I appreciate you getting back to me am I deleted files there's nothing and I'm not seeing the events page anywhere. They're just all gone and I was told that dropbox deletes everything for security purposes..SMH. I also was told that I would need to communicate with someone like you at dropbox so they can look for it in their servers is this possible. 

     

    Thanks

    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      9 months ago
      massacre wrote:

      I'm not seeing the events page anywhere.

      Walter provided the link in his reply to you. Here it is again: Events page

      massacre wrote:

      I was told that dropbox deletes everything for security purposes.

      That's not accurate. The only time Dropbox will delete your files is if you're over your storage limit for a protracted time, or your account has remained idle for more than a year. In both cases they send numerous emails with a warning before the deletion occurs. When this happens, there's no way to recover the files.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      9 months ago

      Hey massacre, I'd also make sure I'm looking at the correct Dropbox account.

      Oftentimes users accidentally create new accounts, but their files are in a different account, under a different email address. 

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