Forum Discussion

massacre's avatar
massacre
New member | Level 2
9 months ago

How can I get my files back?

I'm a DJ I have loaded a bunch of music to dropbox. Then my ex broke my computer bus couldn't do anything until I got a new computer. Finally got a new computer I go onto Cj and get my music and None...
restore
massacre's avatar
massacre
New member | Level 2
9 months ago

I appreciate you getting back to me am I deleted files there's nothing and I'm not seeing the events page anywhere. They're just all gone and I was told that dropbox deletes everything for security purposes..SMH. I also was told that I would need to communicate with someone like you at dropbox so they can look for it in their servers is this possible. 

 

Thanks

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

Hey massacre, I'd also make sure I'm looking at the correct Dropbox account.

Oftentimes users accidentally create new accounts, but their files are in a different account, under a different email address. 

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