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Forum Discussion

Cidovia's avatar
Cidovia
Explorer | Level 3
3 years ago

How can I restore an account after a ransomware attack?

Hello there,   I would like to know how to restore the whole account to a previous version in order to delete all the files infected by a virus. I saw how to recover files but not the whole acc...
restore
security
Cidovia's avatar
Cidovia
Explorer | Level 3
3 years ago
Oh, thank you Hannah, that would be great. Of course you can send me an email.
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

No worries, Cidovia! I just sent you an email, so we'll continue working on this there. 🙂

  • Cidovia's avatar
    Cidovia
    Explorer | Level 3
    2 years ago

    Dear Hannah, is the ticket still open? I am going to check your instructions just today, it was impossible for me last week. Thanks!!

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