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Totem Road's avatar
Totem Road
New member | Level 2
8 months ago

How can I restore files from a locked state?

Hi all,  Hoping someone may be able to shed some light on this one. I've been trying to access my companies old files in a Dropbox folder. The dropbox folder has since been emptied with no files ...
restore
Totem Road's avatar
Totem Road
New member | Level 2
7 months ago

Thank you for the response. Sadly, there is isn't anything in deleted files. 

Is there anything else I can try? 

Mark's avatar
Mark
Icon for Super User II rankSuper User II
7 months ago
Totem Road wrote:

Is there anything else I can try?

Unfortunately not, once an account is in a locked state and you get the emails saying things will be removed that's permanent (as it says on the email). 

There is now no way, via Dropbox, to recover those files: https://help.dropbox.com/account-access/team-locked-state 

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