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How can I restore my original Dropbox?
Trying to get hold of support on this one because it's driving me insane! I originally had a personal account with 5gb and all of my honeymoon photos in it. Some friends of mine overseas gave me acce...
As long as you were removed within the last week it is recoverable, after that, its not I'm afraid 😞
Jay
Dropbox Community Moderator
Dropbox Community ModeratorHi Builda, just for clarification, did you actually join with your current email address and merge your files with the team, or did you create a new separate Dropbox account under a different email to store your personal files there?
Do you have any other emails that you own? Could you try logging into Dropbox with those emails to see if you have an account there?
I did not merge anything with anything. It was like I could access 2 different totally separate boxes with my login. So I still had my original dropbox that I had for years with one lot of photos and files in, then I could select the business dropbox that I was given access to, and I was only able to see the business folders and none of my own, so nothing was merged or combined.
- Jay
Okay, so have you got another email address on which you could have a Dropbox account?
In general, when a team disbands, the option to pair the two accounts, personal and work, is removed, so only one account remains on the machine. The other account should still be accessible from the site, assuming they didn't delete your account entirely.
- This is why I want somebody from dropbox to directly contact me so I can find out because theoretically my original account should still be in existence because my email address is attached to the one that has been closed by the business. How do I get in touch with somebody at dropbox who I can actually work with to find out do I have to make an international phone call if I have to I will.. thanks everybody for your input.
- Mark
Super User II
Note: Dropbox doesnt have phone support. Secondly if your email was linked to the business even speaking to somebody at Dropbox will not give them permission to reactivate the account and email.
The only people who can do that are the Team you joined. They need to undelete you and then remove you from the Team rather than delete it.
