Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
Solved
How can I restore my original Dropbox?
Trying to get hold of support on this one because it's driving me insane! I originally had a personal account with 5gb and all of my honeymoon photos in it. Some friends of mine overseas gave me acce...
As long as you were removed within the last week it is recoverable, after that, its not I'm afraid 😞
This is why I want somebody from dropbox to directly contact me so I can find out because theoretically my original account should still be in existence because my email address is attached to the one that has been closed by the business. How do I get in touch with somebody at dropbox who I can actually work with to find out do I have to make an international phone call if I have to I will.. thanks everybody for your input.
Mark
Super User II
Super User IINote: Dropbox doesnt have phone support. Secondly if your email was linked to the business even speaking to somebody at Dropbox will not give them permission to reactivate the account and email.
The only people who can do that are the Team you joined. They need to undelete you and then remove you from the Team rather than delete it.
- Hi Mark, thanks for your answer. Pretty bad when they want you to spend all this money to subscribe but they don't have anyone you can actually contact when you have problems! I will contact the admin of the team, but to the best of my knowledge. The dropbox that the business had may not, or does not exist any more. I guess I will find out! One thing is for sure I won't be sticking with Dropbox after this I will probably stop using an online drive altogether and stick to off-line storage. Thanks for your help. I will hope and pray I can recover everything! Cheers
- Mark
As long as you were removed within the last week it is recoverable, after that, its not I'm afraid 😞
- No worries, thanks anyway I think I probably lost everything then! The only other option is, if by chance I still have a local copy of the old dropbox, because I turned off, automatic update, so the old dropbox should still be on at least one of the computers in this house! Thanks for your help
- Rich
Builda wrote:
... the old dropbox should still be on at least one of the computers in this house!Make sure you power up that machine while it's disconnected from the Internet, just in case. If the Dropbox client is still installed and the account was set to remote wipe, the first thing the Dropbox client would do is delete all the files from the local folder.
- Absolutely, I will 100% make sure the Internet is turned off when I turn on the computer I think it's backed up on. Thanks everybody for your help. All the best with a Dropbox in the future. I'm going to stick to off-line storage I think!! Lol
