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Forum Discussion
How do I move and/or delete files and folders permanently out of my Dropbox?
I want to completely MOVE certain files and folders out of my dropbox and into an external storage device, because I am out of space and these are for a defunct project.
Additionally, i can't e...
Rich
Super User II
Super User II
Mickey F. wrote:
The owner of these folders said that he did delete them from Dropbox ... I'm waiting to hear back from him about whether he still has me named anywhere on these folders ...
If these were shared folders you can remove them from your account through your Sharing page. Click the ellipsis next to the folder and select Remove from Dropbox.
I've tried doing that umpteen times—they just pop back up in my dropbox, like roaches that can't be killed.
- Jay
Dropbox Community Moderator
Hi Mickey F., if the folders are reappearing on your machine, then some other app or service is requesting information from them on your computer via the Dropbox desktop application, and so the folder remains active.
Thank you, Jay. Can you please elaborate and describe possible apps or services that might apply? I have no idea of what to do based on your reply.
- Jay
It could literally be any open app on your computer. You could try quitting the Dropbox desktop application completely, as well as any open app, and then delete any files or folders you don't want from Finder.
If they reappear after that, please let me know.
Is it possible to have someone at Dropbox do a screenshare with me to help solve this problem? I've been dealing with trying to get this fixed for weeks.
- Walter
Hey Mickey F. - sorry to jump in here, but I just wanted to mention that your support options are the ones listed on this page.
As for the issue at hand, could you try checking the version history of a sample file from the ones that you delete and notice coming back to see which process, user or app is adding it back to your account?
