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kathyh55's avatar
kathyh55
Helpful | Level 6
2 years ago
Solved

I’m not seeing an option to add a watermark to my photos.

I tried to follow the instructions for adding a watermark to our photos.  I am the owner of the file.  I was able to preview and then click "watermark."  At that point I did not see any option for te...
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  • kathyh55's avatar
    kathyh55
    2 years ago

    SOLVED!  The challenge is the default values when you select watermark basically didn't work so it was impossible to see the watermark.  I selected bottom right, but had to change the size to 102.5 and the opacity to "full."  Once I did that, I could actually see the watermark.  Thanks to Pete in tech support, who while he didn't solve it, gave me enough ideas for me to play with so that I figured it out on my own.  Suggestion to Dropbox that you change the default values so that no one else has to go through the same trial, error and frustration that I did!  

BenDBX's avatar
BenDBX
Icon for Community Manager rankCommunity Manager
2 years ago

Hi kathyh55,

 

Thanks for reporting this. I've notified our engineering team who is currently looking into the matter. I'll provide an update here when I have more information to share.

 

Ben

kathyh55's avatar
kathyh55
Helpful | Level 6
2 years ago

I upgraded to Dropbox Professional and worked with tech support but while the watermark options came active, they would not "take" on my pictures.  There is a help ticket now open.  Please let me know what you find.  FYI, there was a browser issue with Safari so I am now sticking to Firefox.  Thank you

  • kathyh55's avatar
    kathyh55
    Helpful | Level 6
    2 years ago

    SOLVED!  The challenge is the default values when you select watermark basically didn't work so it was impossible to see the watermark.  I selected bottom right, but had to change the size to 102.5 and the opacity to "full."  Once I did that, I could actually see the watermark.  Thanks to Pete in tech support, who while he didn't solve it, gave me enough ideas for me to play with so that I figured it out on my own.  Suggestion to Dropbox that you change the default values so that no one else has to go through the same trial, error and frustration that I did!  

  • BenDBX's avatar
    BenDBX
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Happy to hear it's resolved kathyh55!

  • kathyh55's avatar
    kathyh55
    Helpful | Level 6
    2 years ago

    Strongly recommend you have the default values changed for watermarking.  Would save a lot of confusion.  BTW, the instructions for adding the watermark to ALL files in a folder do NOT work.  I went one by one but that process should be reviewed as well.

  • BenDBX's avatar
    BenDBX
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Thanks Kathy. I'll pass on your feedback!

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