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Bayashi1031's avatar
Bayashi1031
Explorer | Level 3
2 years ago

I accidentally deleted my account and can't register again.

I accidentally deleted my account and cannot register again. I really want to use the same e-mail address.
account access
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Bayashi1031, sorry to hear about that!

 

Do you get any specific warnings when trying to log into the account?

 

Let me know more, and we'll take it from there!

  • Bayashi1031's avatar
    Bayashi1031
    Explorer | Level 3
    2 years ago

    Thanks for the reply! When I enter my email address to log in, it shows "Welcome back" and when I enter my password and hit enter, it shows "Invalid email or password"!

    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      2 years ago
      Bayashi1031 wrote:

      When I enter my email address to log in, it shows "Welcome back" and when I enter my password and hit enter, it shows "Invalid email or password"!

      It sounds like you're trying to sign in, rather than register a new account. If you truly deleted your account, you'll need to create a new one before trying to sign in. Have you done that yet?

       

       

      If you've already registered a new account and you're still unable to sign in, I'd suggest that you reset the password.

      • Bayashi1031's avatar
        Bayashi1031
        Explorer | Level 3
        2 years ago

        I am trying to register a new account, not sign in, but when I enter my old email address, it shows as sign in. When I enter my password, it says "Invalid email or password".

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