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Bayashi1031's avatar
Bayashi1031
Explorer | Level 3
2 years ago

I accidentally deleted my account and can't register again.

I accidentally deleted my account and cannot register again. I really want to use the same e-mail address.
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Bayashi1031's avatar
Bayashi1031
Explorer | Level 3
2 years ago

Thanks for the reply! When I enter my email address to log in, it shows "Welcome back" and when I enter my password and hit enter, it shows "Invalid email or password"!

Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
Bayashi1031 wrote:

When I enter my email address to log in, it shows "Welcome back" and when I enter my password and hit enter, it shows "Invalid email or password"!

It sounds like you're trying to sign in, rather than register a new account. If you truly deleted your account, you'll need to create a new one before trying to sign in. Have you done that yet?

 

 

If you've already registered a new account and you're still unable to sign in, I'd suggest that you reset the password.

  • Bayashi1031's avatar
    Bayashi1031
    Explorer | Level 3
    2 years ago

    I am trying to register a new account, not sign in, but when I enter my old email address, it shows as sign in. When I enter my password, it says "Invalid email or password".

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey Bayashi1031, can you try this link instead? 

       

      Also, are you certain the old account has been deleted? Did you receive an email confirmation about it?

      • Bayashi1031's avatar
        Bayashi1031
        Explorer | Level 3
        2 years ago

        I have received an email saying it has been deleted. Is there a rule that if I delete a team administrator's account, I have to wait 7 days before I can register again?

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