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amilford's avatar
amilford
Helpful | Level 6
3 years ago
Solved

i can’t access all my photos

I created a vault on the weekend and clicked to move all my folders and photos too it. now when i open photos only a handful show over a few years. Please help!!! where are they??
restore
  • amilford's avatar
    amilford
    3 years ago

    Ok I think I have found the files - in the events section under the date I was doing it, Scrolling through and numerous lines of deleted images etc. I have now started to restore them. thank goodness

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey there amilford, sorry to hear about this.

 

Do you see any signs of your files  in the events page? 

 

Also, can you clarify if you're doing this via the website or maybe through the desktop or the mobile app?

 

A screenshot of what you see would also help!

 

Thanks!

  • amilford's avatar
    amilford
    Helpful | Level 6
    3 years ago

    Hello,

     

    I clicked on the events and it just looks like there is some things in there but not sure.

     

    I am logged in via the website. I am really worried all my PHOTOS are GONE!!!

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hey amilford, can you please guide us through the steps you followed in order to do this move?

      • amilford's avatar
        amilford
        Helpful | Level 6
        3 years ago

        Im trying to recall the best I can. I wanted to create a vault as a safer option. I clicked to move all files/folders and then i left my computer. When I opened the screen again i put in the vault pin that I created and i can see some of my folders/files but the photos section only has very limited photos there not YEARS of thousands of photos that are meant to be there.

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